Frequently asked questions
Practical questions before you start.
Find the starting point that fits your Salesforce problem.
Fit and starting point
Do we need to be using Salesforce already?
Our focus is staffing firms using Salesforce. Tell us how it fits alongside your ATS and other systems, and what your team wants to improve.
Would this replace our ATS or move payroll into Salesforce?
We start with the systems you already use and the handoff that needs improving. Replacing an ATS or moving payroll requires a separate business and technical decision.
Can we start with one workflow?
Yes. Start with one recurring problem. We can assess the cause or implement a defined change, depending on what your team already knows.
What does fractional support mean?
An agreed allocation of Salesforce help rather than a full-time hire. Capacity, request handling, priority decisions and any minimum term must be set in the agreement.
What should we bring to the first discussion?
Describe the recurring problem, systems, users and workaround. A typical example and difficult exception help. Use anonymized descriptions; do not send worker or client personal information, passwords or production exports.
Delivery and responsibility
What could an assessment produce?
A map of the current workflow, the decisions causing friction and prioritized next steps. We agree what the assessment should answer before starting.
Can you work alongside our internal admin or another partner?
Yes. We can work alongside your internal admin or delivery partner, with clear responsibilities for priorities, access, implementation and review.
How are security and data handling addressed?
We review access, data handling and release requirements with your team before implementation. Read the security overview for the decisions and evidence to discuss.
Who owns the code, configuration and documentation?
Repository access, intellectual-property rights and handover obligations should be explicit in the written agreement. Identify where work is stored and who maintains it.
Can we see an example of actual work?
Yes. See how Gosai used Salesforce Sites to connect nurse time entry, validation and agency review in an anonymized staffing project.
Commercial questions
Is ongoing support or urgent incident coverage included?
That depends on the agreement. A scoped change does not define continuing capacity, response times or emergency coverage. Confirm support hours, ownership, escalation and any follow-on arrangement.
How much will it cost, and how long will it take?
We quote for the workflow, systems and level of support involved. An initial conversation helps establish the problem; the proposal sets out scope, effort and commercial terms.
Have a question specific to your setup?
Tell us the systems involved and the decision you need to make.