Certifications that back up our work.
We’ve earned certifications across leading AI, cloud, automation, and CRM ecosystems—then built real systems with them. Credentials matter; delivery matters more.
Coverage
AI, cloud, CRM, analytics
Focus
Production delivery
Approach
Integration-first
Readiness
Security-minded
If your team has a required vendor, compliance framework, or procurement checklist, we’ll align early and document what’s needed.
What it means
Credentials reduce risk. Outcomes earn trust.
Certifications help us move faster inside your constraints—but we don’t treat them as a substitute for clear scope, instrumentation, and real delivery.
They mean
- We speak the same language as your internal teams and vendors.
- We understand platform capabilities and constraints.
- We can architect solutions that scale beyond a demo.
They don’t mean
- A cookie-cutter implementation.
- “One platform solves everything.”
- We stop at “it works on my machine.”
The bridge
Our job is to translate credentials into outcomes: faster resolution, higher conversion, lower cost-to-serve, and a better customer experience.
Coverage
Certifications by category
Structured for fast scanning now—and easy replacement with the full certification names once finalized.
Conversational AI & voice
Speech flows, tool use, escalation, monitoring.
You get
- Voice agent requirements + conversation design
- Human handoff paths (warm transfer, ticket creation)
- Call QA and an iteration loop
Examples we commonly work within
- Twilio
- Retell
- AssemblyAI
- Deepgram
Note: This section lists representative platforms and ecosystems (not a public certification roster).
Cloud & infrastructure
Reliability, observability, environments, cost controls.
You get
- Production deployment strategy
- Logging/metrics/tracing expectations
- Secure secrets + access patterns
Examples we commonly work within
- AWS
- GCP
- Vercel
- Docker
Note: This section lists representative platforms and ecosystems (not a public certification roster).
CRM, RevOps & automation
Routing, enrichment, workflows, reporting.
You get
- Lead qualification + follow-up automations
- CRM data hygiene + attribution
- Agent-to-CRM actions (create/update records)
Examples we commonly work within
- Salesforce
- HubSpot
- Zapier
- Make
Note: This section lists representative platforms and ecosystems (not a public certification roster).
Data & analytics
Evaluation, measurement, continuous improvement.
You get
- KPI definition + instrumentation
- Experiment design (scripted vs LLM, A/B)
- Conversation analytics + call outcomes
Examples we commonly work within
- PostHog
- Sentry
- OpenTelemetry
- BigQuery
Note: This section lists representative platforms and ecosystems (not a public certification roster).
How we work
How we use credentials in real engagements
A simple mapping from “we know the platforms” to “here’s what you receive”—with clear checkpoints and measurable success criteria.
Discovery
Define goal, constraints, integrations, and measurable KPIs (conversion, AHT, containment, CSAT proxy).
Design
Draft conversation flows + tool plan, data model, and security/ops requirements.
Build
Implement agents/tools, integrate into your stack, add QA, logs, and monitoring.
Launch + optimize
Roll out gradually, review results, iterate, and report on outcomes.
Want to pressure-test your use case?
We’ll map scope, timeline, integrations, and success metrics—then tell you what we’d ship first.
FAQ
Common questions
Do you share a full certification list?
Yes—on request, or once we finalize what’s public-facing. We keep this page focused on what matters to buyers: capability + delivery.
Can you work with our existing tools?
Usually. We integrate into your current stack where it makes sense and recommend changes only when the ROI is clear.
Are certifications required to build voice agents?
No—but they reduce risk. They help ensure we follow platform best practices and can move faster with fewer surprises.